palo alto ha troubleshooting commands

Show WildFire appliance I just realized the match command is actually the grep command. For this purpose, find out the session id in the traffic log and type in the following command in the CLI (Named the Session Tracker). Here are some useful examples: 1 2 3 4 test routing fib-lookup virtual-router default ip <ip> test vpn ipsec-sa tunnel <value> test security-policy-match ? Would it not be mp-log routed.log? Through these trainings, you can access self-paced courses tied to learning objectives and presented with interactions and demonstrations. admin@PA-220>. My ISP gave me the wan IP and Vlan id . Useful CLI Commands for Troubleshooting User-ID Agent - Palo Alto Networks Show WildFire appliance cluster high-availability (HA) state information for the local and peer cluster controller nodes, including whether the controller node is active (primary) or passive (backup) and how long the controller node has been in that state, the HA configuration, whether the local and peer controller node configurations are Have a look at the Palo Alto CLI Reference. Secondary Device in High Availability Active/Active Pair is not Coming up, How to Migrate URL Database from BrightCloud to PAN-DB on HA Devices, Mismatch URL Vendor on High Availability Pair, Active to Passive Configuration Sync Failing for High Availability, Layer 3 High Availability with Optimal Failover Times Best Practices, How to Enable Encryption on HA1 in High Availability Configuration, A/P High Availability Not Syncing - SSL VPN Cert File - Processing Failed. If yes could you please provide the details here. Is there a set of CLI commands that I can use to restart the web interface? Better to ask and seem a fool than to act and remove all doubt! # show network interface ethernet ethernet1/1, CLI Commands for Troubleshooting Palo Alto Firewalls. tunnel.1): And for a detailed debugging of IKE, enable the debug (without any more options). . configure mode and type We also use third-party cookies that help us analyze and understand how you use this website. To reveal whether packets traverse through a VPN connection, use this: (it shows the number of encap/decap packets and bytes, i.e., the actual traffic flow). If a network connection failure is not found in the traffic log, the session table can be asked for sessions in DISCARD state, filtered based on its source, or whatever. (Ok, there are exceptions such as management access via ping, ssh, https to a data interface or IPsec traffic to the WAN interface or OSPF to an internal interface.). Maybe this is just the first problem you have. This output window will refresh every few seconds to update the values shown. For every packet that arrives, traverses or even gets dropped, we should see one or more counters go up. Palo Alto HA troubleshooting commands - YouTube These settings as well as the current size of the running packet capture files can be examined with: Now, the current capturing in follow mode can be viewed with: And for a really detailed analysis, the counters for these filtered packets can be viewed. Refresh user-ip mappings To refresh the user-ip mappings from the agent, run the following command: admin@anuragFW> debug user-id refresh user-id agent LAB_UIA LAB_UIA all refretch from all user-id agent <value> specify one agent admin@anuragFW> debug user-id refresh user-id agent LAB_UIA mark agent LAB_UIA (1) for refetching all rpfutrell@192.168.1.9s password: What is TAC saying about this? It now shows the packet buffers, resource pools and memory cache usages by different processes. To my mind you must use SNMP with some third party tools to generate an alarm. openssl s_client -connect <cert fqdn>:443 The following is list of possible codes returned should the auto update agent fail to download the latest Content version. Setting up the firewalls in a two-device cluster provides redundancy and allows business continuity. Would it possible to do that. Are you still able to connect to the out-of-band MGT network interface of the failed device? ;(. set network ike . Lets have a look on below command table with description. I updated the section (Displaying the Config in Set Mode), thanks for the hint. The issues can vary from persistent to intermittent or sporadic in nature. When troubleshooting network and security issues for many different devices/platforms, an extensive set of commands with options are available which are great utilities in troubleshooting and fault finding, both in implementation and Operations phase. The reason why the fail-over occurred *should* be in the logs of the device that was active previously. The button appears next to the replies on topics youve started. Implementing security Solutions using Palo Alto Pa-5000/3000, Cisco ASA, Checkpoint firewalls R77.30 Gaia, R80.10 VSX and Provider-1/MDM. yeah, good question. Something like: ACC Filters. Usually, if the CPU stays high (>90), traffic would feel sluggish, latency would also rise. If you are in the default cli config-output-format it looks like this: When you are in the cli config-output-format it looks like that: Now, as in my case, I am updating the FQDNs every 600 s = 10 m, I can see the appropriate job every 10 minutes: Similar, the entries in an external dynamic (block) list can be viewed or refreshed with: To verify the functionality of DNS proxy objects, at least two commands are useful. I list them just as a reference: These are two handy commands to get some live stats about the current session or application usage on a Palo Alto. Widget Descriptions. So, once committed, the NAME-OF-THE-ROUTE route is disabled. cluster high-availability (HA) state information for the local and Palo Alto Network troubleshooting CLI commands are used to verify the configuration and environmental health of PAN device, verify connectivity, license, VPN, Routing, HA, User-ID, logs, NAT, PVST, BFD and Panorama and others. Check the following: show session info- This command providesinformation on session parameters set along with counters for packet rate, new connections, etc. This reveals the complete configuration with set commands. Palo Alto Commands Cluster Both outputs should speak for themselves: I had some issues with the two different URL databases brightcloud and PAN-DB. Well, thats a WHOLE new topic at all and not easy to solve. 04:07 PM > That is: the sent/received is ALWAYS from the clients perspective! I listed the command to DISABLE an already installed route. ;) Just some quick notes: It sets the fan speed to auto which immediately drops the noise of the fan, e.g. Consider file transfers over an RDP session, and so on. May be if I could execute two commands in one line, I could launch the commands from a host and grep the output. Thanks fot this post! However, all the sent/received values are based on the source -> destination connection aka client -> server. This category only includes cookies that ensures basic functionalities and security features of the website. For example, if this were Cisco, I could check the status of the track before applying it to a static route. The IP address from the client is the source, while the IP address from the server is the destination. 02-10-2014 01:43 PM. If this SSH connection is used by SCP in which the client uploads a 1 GB file to the server, this 1 GB is listed as sent. Uh, thats a good point. is active (primary) or passive (backup) and how long the controller show running resource-monitor- This is the most important command in getting dataplane CPU usages over different time intervals. First thanks for the post. My recommendiation: factory reset, login to the GUI, Check Now at the software, upgrade to the latest displayed version, install, reboot, check now again, and so on. Cluster flap count also resets when non-functional We can also use 'match' sub-command to look for results based on string matching to the argument of 'match'. When troubleshooting network and security issues on many different devices/platforms I am always missing some command options to do exactly what I want to do on the device I am currently working with. The changes are based on direct customer feedback enabling users to navigate based on intents: Product Configuration, Administrative Tasks, Education and Certification, and Resolve an Issue, Troubleshooting commands for Connectivity issue between Panoroma Server and a Firewall, Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, Firewall logs to Cortex Data Lake log buffering, Issues with sending Email Updates from Palo Alto Firewall, Endpoint Remote Agent Update Failed (Good connection), GP Issue while Migrating from PA-3020 to PA-460. ACC Tabs. - edited Do you have any document of it? If you, later on, want to change back to static IP addresses you must not only use the set command above (for the mere IP address) but also change the type back to static: [edit] Palo will recognize this as telnet on port 443 rather than ssl on 443. Hi Farhan, The issues can vary from persistent to intermittent or sporadic in nature. Troubleshooting Slowness with Traffic, Management - Palo Alto Networks But sometimes a packet that should be allowed does not get through. The standard URL DB up to PAN-OS 5.0 is brightcloud. Logs are not synchronised between devices. A heartbeat connection between the firewall peers ensures seamless failover in the event that a peer goes down. However, to my mind, a restart of the User-ID should not affect your network, but *might* affact your User-IP-Mappings for certain amount of time. But maybe someone else has? Get Help on Command Syntax Get Help on a Command Interpret the Command Help Customize the CLI Modify the Configuration Load Configurations Load a Partial Configuration Document: PAN-OS CLI Quick Start CLI Cheat Sheet: HA Previous Next Use the following table to quickly locate commands for HA tasks. Commit Failed When 0.0.0.0 is Configured as BGP Router ID, How to Advertise Routes from an IBGP Peer to another using Route Reflector, Routes present in Local Rib but not installed in routing table, Routes Learned from iBGP Neighbour Not Advertised to Another, Configuring AS Number Greater Than 65536 Produces Error Message, How to Redistribute a Loopback Address via iBGP without a Static Route. So is the command you list set network virtual-router NAME-OF-THE-VR routing-table ip static-route NAME-OF-THE-ROUTE option no-install the CLI command one would use to delete a pre-existing route (once committed)? Though you can find many reasons for not working site-to-site VPNs in the system log in the GUI, some more CLI commands might be useful. Session parameters include, but not limited to, the total and thecurrent number of sessions, timeouts, setup. Can any one tell me what is this dg-id when configuring device group from panorama CLI. Yes TAC is investigating the issue from last 6hr but they are still didnt find anything, Due to this DataPlane is not coming up , we are using software version 10.0.8-h8. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008UxSCAU&lang=en_US%E2%80%A9&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On07/22/20 02:18 AM - Last Modified03/02/22 23:59 PM. In many cases a complete reboot was the only solution. show high-availability state - Palo Alto Networks My requirement is to test application availability from firewall. set deviceconfig system type static. Hi SWOPNENDU. We'll assume you're ok with this, but you can opt-out if you wish. source can be used to specify the outgoing interface. Today have switched (failover) and I do not understand Why?. I suppose the match filter support some level of regular expression? Or do you want to build it yourself? The following Palo Alto commands are really the basics and need no further explanation. 01-23-2017 Yo, this is quite a good question. Indeed the firewall never receives or sends packets directly to/from itself, but rather processes packets. This will show you the exit interface and the next-hop of the route. Now we resolved this issue, it is coming due EDLs , due this policy cache limit is exceeded and it through this error CONFIG_UPDATE_START for any type of commit. Reply. admin@anuragFW> show system statistics session The regular expression rule applies the same on match. This website uses cookies essential to its operation, for analytics, and for personalized content. antonio@fwpa1-con(active)# show | match 10.229.32.8, Invalid syntax. A. Thanks. Hi All, Panorama server (IP: 10.10.10.5) is not able to manage a firewall that was recently deployed. Failover. Hey I have one question, how can I disable or enable a static route using the CLI and not doing it on the GUI? Commit failure on routed after adding next hop attribute in BGP-aggregate route. Best Palo Alto Networks Firewall CLI Commands For Troubleshooting Johannes, Its great to know the CLI Commands ,,, https://live.paloaltonetworks.com/docs/DOC-5704 When you set the failure condition to all then your route will stay active since the first destination still works. I want to check which route is matching for some host IP like 10.155.7.33. Here is a set of options to do when troubleshooting an issue. The following commands are really the basics and need no further description. show high-availability state-synchronization as shown above on both devices (to verify that sent is increasing on the active unit while received is increasing on the passive unit) or you can look at the session browser on the passive device whether there are the same count of sessions as on the active device. You must see incoming connections according to your tickets. Its pretty simple. show running security-policy | match {\|destination{\|192.168.120.2. antonio@fwpa1-con(active)#. BUT: Palo uses the concept of high availability for the WHOLE box. Have never used them so far. > test panorama-connect 10.10.10.5B. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Hi, We are from Cisco ASA background and facing difficulty while troubleshooting communication issues. : To have an overview of the number of sessions, configured timeouts, etc. (And of course you can power off the active device ;)). This is a very good question. This shows what reason the firewall sees when it ends a session: Alternatively, the traffic log on the CLI can display the session tracker when used with the option show-tracker equal yes such as: The general show commands for VPN sessions are: (Palo Alto: How to Troubleshoot VPN Connectivity Issues). weberjoh@fd-wv-fw02# show | match h_fd-wv-fw01_trust The Palo Alto Networks PAN-OS Firewall Troubleshooting course collection describes best-practice methodologies, targeted scenarios, and demos for troubleshooting common Palo Alto Networks Next-Generation Firewall issues. In early March, the Customer Support Portal is introducing an improved Get Help journey. know any way to do this work? Either CLI or GUI. I do not know whether you can call ssh with several commands behind it. set readonly dg-meta-data dginfo GNDC-GW-3050-Group dg-id 31 Here are some useful examples: In order to view the debug log files, less or tail can be used. Is there any way I can force the "passive" to go active without rebooting? Only one unit is active and does all the network stuff, while the other one is completely passive and not participating in any network protocols. The following table provides a list of valuable resources on understanding and configuring High Availability: Note: If you have a suggestion for an article, video, or discussion not included in this list please submit the content through the feedback column on the right and it will be added to the master list. What is the equivalent cli command on the Palo for the following Sidewinder command: acat -ae (srcip 192.168.1.1 or dstip 192.168.2.2) and dstport 53, Hi. The 'up' mentioned here refers to the uptime of the Management plane. Palo Alto Commands Palo Alto Commands This is a cheat list of the most used operational and troubleshooting commands used in Palo Alto PAN-OS. Session parameters include, but not limited to, the total and thecurrent number of sessions, timeouts, setup. set network virtual-router NAME-OF-THE-VR routing-table ip static-route NAME-OF-THE-ROUTE option no-install. Comet Networks. The packet-filter yes option uses the packet filter from the GUI (Monitor -> Packet Capture) to filter the counters: For example, here are the delta counters after a few DNS lookups: Or, even more interesting, filtered on drop severity. In early March, the Customer Support Portal is introducing an improved Get Help journey. These are extremely powerful in troubleshooting traffic related issues when combined with packet-filter. Take packet captures on client machine and if you see DH based cipher suites negotiated by server in server hello, then force the server to negotiate on RSA based cipher suites. Ports are different from 443 and I mentioned 443 as an example. admin@anuragFW> debug dataplane pool statistics show counters for everything, show the statistics on application recognition, show neighbor interface {all | }, show high-availability control-link statistics, show high-availability state-synchronization, scp import software from , tftp export configuration from running-config.xml to , tftp import url-block-page from , show session all filter application dns destination 8.8.8.8, show the interface state (speed/duplex/state/mac). - This command's output has been significantly changed from older versions. Best Palo Alto Networks Firewall CLI Commands For Troubleshooting - YouTube 0:00 / 11:03 Best Palo Alto Networks Firewall CLI Commands For Troubleshooting 15,474 views Feb 4, 2020 142. Wuah, good question Mike. show routing path-monitor, hi joha, Simply type in the IP address or name or whatever in the search field. What is the equivalent cli command on the Palo for the following Sidewinder command: acat -ae (srcip 192.168.1.1 dstip 192.168.2.2) and dstport 53. it is quite abnormal that panorama reboots by itself. You must go into the configure mode (configure) and specify a command similar to this: External ping to public ip of secondary ISP interface. These cookies do not store any personal information. To view the traffic from the management port at least two console connections are needed. - Rashmi Bhardwaj (Author/Editor), Your email address will not be published. 2023 Palo Alto Networks, Inc. All rights reserved. These cookies will be stored in your browser only with your consent. The '. Hi Oscar, What is the Difference Between Auto and Shutdown Mode for Passive Link? Hi, Puh, that should work, but its not that easy. Which application is detected? The keyword here is the no-insall at the end. Please consider opening a ticket at Palo Alto Networks. Otherwise, I don;t any reason for decryption failure, if your decryption policy covers the interested traffic. yes, you are displaying only the mere routing table and not an intelligent query. CLI command to test filter, policy, vpn, route, nat, : Is there any command or script to schedule automatically backup Palo Alto firewall configuration. Your CLI filter looks great. Note the last line in the output, e.g. Palo does NOT use the concept of a first-hop redundancy protocol (which is in short: both routers are actively participating in the network, building their own routing tables, and negotiating the primary/secondary role for every single layer 3 virtual IP address). Start with either: To troubleshoot SFP problems use the following command such as shown here:, where XXX is the slot and YYY is the port: Sample output with one non functional and one functional SFP in port ethernet1/19: Since PAN-OS 6.0, the find command helps searching for the needed command in case you do not fully know the whole set of commands. The formerly passive appliance takes the active role and continues with all protocols and currently active sessions, VPNs, etc. Hi John, Same has been done but the problem is even TAC is not able to answer on this query. Under High-availability/ Election Settings/ Device priority you could try and give the passive fw a higher number than the currently active fw. Below are some commands (with a brief description) which can be useful in troubleshooting Management or Traffic-related issues. However, this is not very useful since you onle get single XML lines without any context around the lines. Since the MP pushes the mapping to the DP you should clear the MP first. How to filter BGP routes imported into the firewall routing table? This command can also be used to look up memory usage and swap usage if any. show. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I developed interest in networking being in the company of a passionate Network Professional, my husband. The changes are based on direct customer feedback enabling users to navigate based on intents: Product Configuration, Administrative Tasks, Education and Certification, and Resolve an Issue, Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, GlobalProtect still failing over windows account. Hi, could you tell me what the show inventory cli in Palo Alto is? type test ? and pick an option. 2) Configure a dummy route entry with the path monitor you want to test. At the end of each course, you will be able to complete an assessment to validate your learning. request high-availability cluster sync-from, Refresh SSH Keys and Configure Key Options for Management Interface Connection, Set Up a Firewall Administrative Account and Assign CLI Privileges, Set Up a Panorama Administrative Account and Assign CLI Privileges, Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration, Load a Partial Configuration into Another Configuration Using Xpath Values, Use Secure Copy to Import and Export Files, Export a Saved Configuration from One Firewall and Import it into Another, Export and Import a Complete Log Database (logdb), PAN-OS 10.1 Configure CLI Command Hierarchy. number of synchronized messages to or from an HA cluster. In case, you are preparing for your next interview, you may like to go through the following links- Troubleshooting is an integral part of being a network person. The Palo Alto Networks PAN-OS Firewall Troubleshooting course collection describes best-practice methodologies, targeted scenarios, and demos for troubleshooting common Palo Alto Networks Next-Generation Firewall issues. > show log traffic query equal (( addr.src in 192.168.1.1 ) or ( addr.dst in 192.168.2.2 )) and ( port.dst eq 53 ), Here is another link: http://lmgtfy.com/?q=palo+alto+show+log+traffic How to take packet captures on the dataplane, How to Interpret: show running resource-monitor. Just do the same on the other device? Ideally, the swap memory usage should not be too much or degrade, which would indicate memory leak or simply too much load. Different filters can be set to narrow the focus on the relevant counters. Do you want to analyze traffice logs? ;) And the Palo Alto CLI Ref. well, I have never done any installation via the CLI in all those years. > test panorama-connect 10.10.10.5 B. Any help would be appreciated. Previous Next Also can we stop network folders like NAS sharing? on my primary t- shoot i get to know that the user id demon was stuck at 70% which causing the issue . antonio@fwpa1-con(active)> set cli pager off : State of the LDAP server connections incl. i am new to this firewall. # in cli mode, how to check routing for 1 of tje destionation and accordingly i can see the interface from which it go out and finally i can see the zone binded with that interface. They have a 50 mbps Vodafone lease line,its working fine when we directly connected to the router. you can always use the find command keyword BLABLABLA command to find appropriate commands. The commands have both the same structure with export to or import from, e.g. : To clear or to initiate an IPsec connection use the following commands for either phase 1 (IKE) or phase 2 (IPsec): The XML output of the show config running command might be unpractical when troubleshooting at the console.