Click on the link you can find under a headline Refund/Exchange. I have a QR code that is apparently my "mobile ticket" on the app. Hey all! Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. There are no refunds after the printed showtime. No outside food or drink is permitted in the theatre. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. 2023 Trustpilot, Inc. All rights reserved. I can promise you. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Press The theatre employee can access your order by phone number, ticket ID or confirmation number. Claim your profile to access Trustpilots free business tools and connect with customers. Refundsare not available after the booking showtime. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. Yes! *3D Upcharge. Gift Cards Offers. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. What Do I Need to Pick Up My Tickets? DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. How can I find a copy of my confirmation email? Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. We also accept Promotional Codes and Gift Cards. Please email your request to questions@paragontheaters.com. Do You Offer Military Discounts? If you need assistance for any reason, please ask one of our theatre personnel for assistance. I received a Fandango giftcard for Christmas. Called customer service and waited for 40 minutes. Online orders placed by Noon EST will be shipped within two business days. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. Check who called Reverse phone lookup. So, step right up for an entertainment treat. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. We use dedicated people and clever technology to safeguard our platform. Sign up for our e-showtimes by clicking on the email icon on our website home page. To receive a military discount you must be an active or retired military veteran. How Long Does It Take for Fandango to Process the Refund? Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. Please see one of our theatre managers if you have any questions regarding 3-D films. Just ridiculous. Have a credit on a VIP card but can't use . All rights reserved. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). Select why you want to continue (Refund or Exchange) Does my theatre have a military discount? I accidentally bought a ticket to the wrong movie. No children 6 and under are allowed into a "R" rated movie. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? Where can I find the Regal Crown Club FAQ's? I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). It is REGs policy to support the MPAA ratings system to the fullest extent possible. I was able to make a reservation immediately! ticket-taker) and scan the QR code on your ticket confirmation page. Can I Purchase Tickets atFandango? If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. SCAM LIKE: Attempted to use the fandango site. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. I bought my ticket on the website, can I transfer it to the Regal mobile app? Yes! Children under 2 who do not require a seat are free. We use Orville Redenbacher popcorn kernels from ConAgra. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. Please note that there is a maximum of ten tickets per online order. Would give zero stars if I could. When Fandango works, it's fine. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. They probably make more money scamming than selling tickets!!! However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. How do you get more information about a rating? Yes! The booking fee is non-refundable. You can purchase tickets with cryptocurrencies on our website by selecting BitPay during checkout. How Can I Get a Movie Ticket Refund With DoNotPay? Click Apply. A month -several emails, 4 phone calls later- still no help! Did not receive the confirmation email until 1 hour after the show started. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. No recording devices (cameras, video recorders, sound recorders, etc.) It was not the theater I had selected and we realized that when they could not scan the ticket code. Children under 3 are free except in reserved seating and recliner locations. And you NEVER get the "forgot your password" email. Someone needs to shut them down if they cant do better than this. When I click the link to print my tickets, the page comes up only as text. Please don't use Fandango for your movie tickets. Customer Service chat is the biggest joke. It is Regals policy to support the MPAA ratings system to the fullest extent possible. Please visit our Health & Safety Action In Regards to the Coronavirus page. There's a little square with the broken image . I can guarantee you. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Do You Offer Hearing Devices? Discounts are available on purchases of $10,000 or more. I e-mailed. 2006-2023 Viewpoints. Our "bookings" (contract with film companies) are for one week only. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. DoNotPay can help you save big bucks on all lifes trifles! No. It usually takes about 72 hours for the Customer Support team to respond to your query. We are not unfamiliar w/ the use of a computer. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. The ORP Directory Lookup is available for validation purposes. Any purchase made with a gift card must go to the box office for refunds. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Click Print Receipt under Orders. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. How do I update/change my payment method in the Regal mobile app? 34. 0 stars if possible. I used Fandango to purchase tix for the new Star Wars movie. Most new releases are considered a Special Engagement, but check movie times and tickets for your. You can visit your local theatre to find their specific pricing policy. Last week, I went to make a reservation to see Shazam on the weekend. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. I live in Florida and searched the movie theatre I wanted in palm beach gardens then picked my movie, my time, and my seat and purchased the tickets. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. No images. We also ensure all reviews are published without moderation. They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. 1/3 spots are taken by a bugged Endgame ticket. I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. I went to Applebee's twice and earned 3 TOP GUN tickets. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. Click hereto requestmore information. When I got to the theatre they told me my tickets were in Milwaukee, Wi! You will need to have your receipt or transaction numberon hand. They refuse to give refunds via email or chat. I can promise you !!! How do I use Regal Gift Cards to purchase tickets? The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . Applications reviewed and accepted throughout the school year. Thank you for your purchase. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. Before purchasing, we urge you . Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Minutes. It cant be retrieved or turned into any kind of credit. FANDANGO Nightmare Company. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. A Child ticket is 2 to 12 and a Senior ticket is 60+. Student discounts are not available online, and are only offered at select Paragon Theaters. The Regal Crown Club FAQ's can be found here. I am done with these RUDE and UNHELPFUL people. Please visit your local theatre for specific details. Donation requests must be submitted at least 8 weeks before an event. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. How do I redeem colored passes, loyaltyfree tickets and concession rewards? The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. It's a long and frustrating process. They owe me a $13.00 Gift Card! Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). What are the hours at the Chatterbox at Paragon Village? All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It can take up to two weeks for your refund to be completed. Create an account to follow your favorite communities and start taking part in conversations. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Join our "virtual" program at this link. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. IMAX Can a rating be changed? The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. If you prefer calling, you can request a refund on the phone. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. Scroll down to the theatre you plan to visit, and click on the theatre name. Please use the. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. The fee is displayed on the Order Summary during the online purchase process. Area codes in North America. There customer service is terrible. Select "My Tickets" to see your upcoming movies and showtimes. How do I refund my tickets? Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. Use the, You can definitely purchase tickets online! The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. What time does the theatre location open? You may select from a range of shipping options including USPS and UPS. So I was at work trying to print this and no images or barcodes were popping up. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. The system prompted me to log in. Why do you charge a booking fee? The purchaser must also attend the movie for which the additional tickets are purchased. Do You Have Student Discounts? Phone Support (please have your credit card used to purchase handy) +1 (888) 462-7342 Email support: Visit https://www.regmovies.com/rcc/contact-us Fandango: A handful of our locations, primarily Goodrich and Marcus cinemas, are on Fandango. Arcade So, don't be shy with them at the box office. Online orders can be paid with Visa, MasterCard, American Express and Discover. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. No, the system is not designed to serve the function of "critic." The cost was $12.00. JavaScript is disabled. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Promo Code: VDAY23. Do not use them.Mike. The ease of using Fandango was easy. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Visit your local theatre the find out details on matinee hours. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. Gift cards carry NO expiration date or dormancy fees. When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. There are no refunds after the printed showtime. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? No thanks I will call the theaters they know where they are located. No record of transaction. Still looking for answers? Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. View number of available credits for your Movie Club account. G - General Audiences-- All ages admitted. Dolby ATMOS Open it in your web browserand start exploring the services we can offer. You bet. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. What is the purpose of the rating system? My first and last time to use them. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. You have the ability to waive the service fees on Fandango with AMC Stubs. Since I did not cancel my tickets before the movie the refused to refund tickets. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation).
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