stubhub refund lawsuit

I listed tickets on StubHub, which I had done on multiple occasions. A California class-action lawsuit has been filed against the ticketing site StubHub. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. In this . They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? I went thru proper channels and they lied about refund. He was offered a coupon that was worth 120% of the original price. Your email address will not be published. I will never use this company again to buy or sell tickets. THEY LIE. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. McMillan lawyer Nick Coulson echoed the sentiment. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. All Rights Reserved. He was promptly told no because the game was not technically canceled, only postponed. Please add me I have communication and documentation to prove stub hub is just keeping my money. But the company does not need to comply with the law to avoid liability. Last Updated on May 5, 2021 by Dave Clark. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. This field is for validation purposes and should be left unchanged. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. I was told the offer for alternative tickets was the only offer that would be made other than a refund. Its location on this page may change next time you visit. How to Get a Refund from StubHub - Christian Small The court ordered the company to refund customers if the event was canceled and refund them in full. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. 'You're stealing my money': StubHub leaves customers feeling screwed StubHub stopped guaranteeing cash refunds. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. StubHub facing class-action lawsuit after changing refund policy amid Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. While the shows are postponed you are in limbo. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. No refund or voucher has been offered. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. The MDL transfer order can be found here. The complaint claims that the company did not offer refunds for tickets to canceled events. I will never use Stubhub again. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Combined with viagogo, we now span 90+ countries around the world. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. You will not receive a Settlement award under the Settlement. If a show is canceled, with no new date, then they will. Its policies are not just designed to protect consumers. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. However, it will likely face a significant amount of litigation. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. I listed tickets and never heard back that they sold. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. For more information about reviews on ConsumerAffairs.com please visit our According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . StubHub sued over refunds for canceled events during coronavirus Yes I have two events canceled from Covid that I did not get a refund. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. . StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. Required fields are marked *. I purchased six tickets to Hamilton on 12/1/21. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . In response, he received a refund in the form of a coupon worth 120% of the original price. I have not received any information on recovery of my money yet. They said it would take up to 30 days. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. But, as an alternative, the 120% off coupons were also . Never received email and Stubhub charged me $288 for not delivering. I patiently called Stubhub over multiple phone calls and followed all of their instructions. Ticketholders brought a lawsuit against the company, demanding that they get cash . Required fields are marked *. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. StubHub is an eBay company that began selling and reselling event tickets in 2000. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Others were postponed. Did StubHub's changed ticket refund policy violate Mass. law? CEO Baker is just another crook collecting money he never earned. 1:12. Copyright 2022 Consumers Unified LLC. StubHub claims it is postponed not cancelled and will not give me my money. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee.

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