ebay who pays return shipping on damaged item

Select your carrier and enter the tracking number. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. So the buyer gets 6.50 from eBay. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. you misused the product or service in a way that contributed to the problem. 1997 - 2003 Ford F150 - Selling/ recycling Catalytic converters - A Here are some of the most common ways eBay sellers are scammed. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Then to top it all off she left negative feedback calling me a liar. But, like I said, all I got was a form letter. Or perhaps send a replacement if you return the item via untracked shipping? When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. Your email address will not be published. Expand. Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. 05-11-2014 (Valid reason for a return, and I thought it worked when I sent it out). Next, clean the lens with dish soap and dry with a microfibre cloth. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. Who is responsible for return shipping costs? - Help Center Home 04:41 AM Choose the label you want to send to your buyer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. From the dropdown menu, select Send refund. Oh, I totally agree. All you need is an email address. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. The next morning, EBay had refunded her??? But at some point, the scammers are going to figure out the weakness in that business plan. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. Tips for returns We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. And there not even any hassle. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. Return shipping for sellers | eBay If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. I worked retail for 35 years. If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. Hopefully he will be able to. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. As a seller though, I would hate to see ebay make this a requirement .". There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . For more details, please see our Condition of returned items policy. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. How to Return an Item on eBay: 12 Steps (with Pictures) - wikiHow Dunno about that. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. Only in our case the buyer didnt pull a switch-a-roo. Message 3of 4 latest reply 3 Helpful Scroll down to the RMA number checkbox, click it in and submit the changes. That shakes them out of the tree. But I trust my judgment and I'm hardly ever wrong. We do not give refunds and this buyer did not read the terms. You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Appeal eBay's decision about a return or missing item for buyers. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. Required fields are marked *. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. See our Partial refund guidelines for more details. We tried reasoning with them but they would not budge. In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. I dont accept returns, why do I have to pay for a return postage label? Heres how to send your own label from the View return details section: Shipping labels for international returns. I want to share an experiance that cost me lower seller ratings score. You can also start a return request from your Purchases in My eBay. Why should a buyer be out anything because they got something broken? Learn more about our Condition of returns policy. 4. Your item didn't match the listing, or it arrived faulty or damaged. Global Shipping Programme | eBay So CALL eBay when something like this happens. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Look at the metal bent in! Depending on the damage intensity and other circumstances, the seller can offer to: There are a few criteria you must meet to be eligible for a refund. Do You Charge Return Shipping on Damaged Items? Buyers abusing "not as described" to force refund - PayPal Community Return shipping for sellers - eBay How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! If you don't ship the return by that date, we may close the request and you won't receive a refund. Individual policies will vary from shop to shop. Also check the email messages you received from PayPal and/or eBay. Home Equipment Ebay Returns Who Pays Shipping. It was very obvious that you guys were shocked that Ebay took care of the situation that easily. If you want to start your own business, the reseller business model can be a great place to start. A lot of people, well, I dunno. A couple of buyers indicated they received no response. Our app can also digest the company's return policy and help you send the faulty product back. Its important to request the refund within a timely manner. You will have time to upload your supplier's return label and handle the return . . How Late Does FedEx Deliver Packages, and How Do You Get a Refund? 09:08 AM. How to Refund a Buyer on eBay - Small Business Trends Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. But , as we all know, not all sellers (or buyers ) are honest. Enter reasons for returning the order. I would love to hear from others that have been on both sides of a case such as mine. Some sellers . not all. Recently I put up some items I wished to get rid of where the buyer would have to make . I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. So sorry to hear that Donna! High-quality, easy online ordering, quick shipping. Can I refuse to give a refund on eBay? FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. You can still close it if things are resolved. Once you request a return, the seller should get back to you within 3 business days. No message before opening a claim. Select View return details. Who pays return shipping on eBay? - Quora Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Otherwise not as described on arrival. Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value.

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